Online Casino
Online CasinoGet in Touch With Us

Get in Touch With Us

Whether you have a question about one of our casino reviews, spotted something that needs correcting, or want to flag a responsible gambling concern, this page explains the best way to reach us and what happens once you do.

How to Reach Our Team

Email is the most direct route to us. Write to us at [email protected] and a real member of our team will read your message. We aim to reply within two working days, though during busier periods it may take a little longer. We will always follow up — no message goes unanswered.

To help us get back to you quickly, it is worth including a short description of your enquiry in the subject line. A message that opens with context — a casino name, a page URL, or the nature of the question — reaches the right person faster.

What You Can Write to Us About

We cover online casinos available to US residents, with a particular focus on free spins offers, welcome bonuses and the terms that sit behind them. Here are the most common reasons readers get in touch:

  • Review questions — If you want to know more about how we assessed a particular casino, its free spins terms, or its licensing status, ask us directly.
  • Corrections and accuracy — Bonus amounts, wagering requirements and withdrawal limits change. If you have spotted something that looks out of date, please tell us — we take accuracy seriously and will investigate promptly.
  • Responsible gambling concerns — If gambling is causing you or someone you know distress, mention this in your message and we will point you toward appropriate support resources. You can also reach the National Problem Gambling Helpline at 1-800-522-4700, available 24 hours a day.
  • Editorial suggestions — Have a topic you would like us to cover, or a casino you think belongs on our radar? We welcome reader input when planning new content.
  • Partnership enquiries — If you represent a brand or organisation and want to explore working with us, introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial ratings or rankings.
  • Technical issues — Broken links, pages that will not load, or anything else on novelcreativeagency.com that is not working as it should.

What Happens After You Email Us

Every message is read by a member of our editorial team — not filtered by an automated system. Once we have reviewed your enquiry, we will respond directly from the same address. If your message raises a factual concern about one of our reviews, we will check the detail against our sources before replying.

Our working days are Monday through Friday. Messages sent over the weekend will be picked up at the start of the following week.

About Our Editorial Standards

Online Casino reviews and compares online casinos licensed to accept US players. Our assessments cover free spins conditions, bonus wagering requirements, payment methods, licensing, and game fairness — the factors that actually affect what a player gets from a site. We research each casino independently; commission arrangements do not determine which options appear or how they are rated.

We only cover casinos that operate under a recognised licence and use HTTPS encryption. Where we reference free spins offers or welcome bonuses, the material conditions — wagering requirements, eligible games, expiry dates and caps — are noted beside the offer itself, not buried in a separate disclaimer.

If you believe we have published something inaccurate or that a listed offer has materially changed, please email us with the specific detail. We will review it against current information and update the page if warranted.

Responsible Gambling — A Standing Note

Online casino content carries real responsibility. If anything you have read on this site has affected you negatively, or if gambling has stopped being an enjoyable activity and started affecting your finances or wellbeing, please seek support rather than continuing to play.

Most licensed US online casinos also provide self-exclusion tools, deposit limits and session reminders directly within the account settings. If you need help accessing those features at a specific site, include the casino name in your message and we will point you in the right direction.

Thank you for taking the time to visit this page. Whether your question is about a free spins offer, a casino's licence, or anything else on novelcreativeagency.com, we look forward to hearing from you.